Sub-Processor List

Effective

April 16, 2021

Last updated

April 16, 2021

Read the Docs for Business uses services from the following sub-processors to provide documentation hosting services. This document supplements our Data Processing Agreement and may be separately updated on a periodic basis. A sub-processor is a third party data processor who has or potentially will have access to or will process personal data.

See also

Previous versions of this document, as well as the change history to this document, are available on GitHub

Infrastructure

Amazon Web Services, Inc.

Cloud infrastructure provider.

Services

Elasticsearch B.V.

Hosted ElasticSearch services for documentation search. Search indexes do not include user data.

Sendgrid, Inc.

Provides email delivery to dashboard and admin users for site notifications and other generated messages. The body of notification emails can include user information, including email address.

Google Analytics

Website analtyics for dashboard and documentation sites.

Stripe Inc.

Subscription payment provider. Data collected can include user data necessary to process payment transactions, however this data is not processed directly by Read the Docs.

Monitoring

New Relic

Application performance analytics. Data collected can include user data and visitor data used within application code.

Sentry

Error analytics service used to log and track application errors. Error reports can include arguments passed to application code, which can include user and visitor data.

Support

Intercom, Inc.

Dashboard user reporting and analytics. Data collected can include user information like email address and IP address. This is only used on our application dashboard and is not used on documentation sites.

FrontApp, Inc.

Customer email support service. Can have access to user data, including user email and IP address, and stores communications related to user data.